Arrival Time We will arrive at least 15 minutes prior to your first scheduled appointment. This will allow ample time to fill our a client profile necessary to tailor our treatments to your personal needs. Cancellation Policy Scheduled treatments are reserved especially for you. We request a 24 hour advance notice in order to cancel any service. Late Arrival All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment of full service. Return Policy Unused gift certificate services are good until their expiration date. All Refunds are handled through Star Healing Touch who can be reached at StarHealingTouch@gmail.com, if you bought a special through the website. Health Conditions Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services. Massage and Body Treatments Please specify Therapy preferences at the time of booking. You may consult with the Therapist directly about style and depth of pressure prior to your service. Guests must be 18 years of age or older to receive massage treatments, unless a legal guardian consents. Pregnancy We have specially designed treatments for expectant mothers. A therapist is present to guide you in selecting appropriate treatments for you during this special time. Cleanliness Keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment. Payment All major credit cards are accepted. We do not accept any personal or traveller's checks. Any gift cards, vouchers, or certificates must be mentioned at time of booking. Gratuity Our listed rates do not include gratuity. Suggested gratuity is 15-20% of each service price. It is not mandatory, but greatly appreciated.